Spc II, BT Support - Anchorage
4 weeks ago
Job summary
The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology and training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians.Responsibilities
- Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
- Ensure software and hardware standards are adhered to at all times based on guidance from Corporate.
Job description
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