Customer Service Rep P/T - New Braunfels, TX
1 month ago

Job summary
The Customer Service Representative provides excellent customer service to customers by supporting all areas concerning their utility accounts.Excellent written and oral communication skills are required along with a positive attitude and strong work ethic,
a passion to serve others and the ability to multitask while talking on the phone without being distracted by others!
This includes managing emotions in stressful situations with critical thinking strategies,
and applying them autonomously to resolve customer grievances.
Essential Duties & Responsibilities:
- Obtains account information from customers and explains charges on utility bill while maintaining confidentiality
- Conducts account searches by utilizing the Customer Information System (CIS); Northstar
- Investigates researches resolves problems in accordance with established policy procedures.
Job description
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