FT Call Center Associate - Overland Park - Vector Security

    Vector Security
    Vector Security Overland Park

    2 days ago

    Description

    FT Call Center Associate

    Provide exceptional customer experiences via phone, chat, email and text. Enter accurate documentation and make outbound calls to resolve potential issues.


    About the Role

    This position at Vector Security involves receiving inbound communications from customers across various channels and delivering positive service outcomes. You will be responsible for accurately documenting all customer interactions in our business application system.

    1. Respond to customer inquiries through multiple communication channels: phone, chat, email and text
    2. Diligently enter complete and accurate records of each interaction into our application platform

    Key Performance Metrics:

    • Achieve individual call metrics that contribute to increased overall service levels within the team

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