Volunteer Services Manager Gilchrist - Hunt Valley, United States - Greater Baltimore Medical Center (GBMC)

Description

Under limited supervision, develops, implements and documents a volunteer service program for multiple clinical teams, which meets both the operational needs of the program and regulatory requirements and provides patient/family services in accordance with the interdisciplinary plan of care.

Education:
Bachelors or master's degree in Social Work or related social sciences field.
Licensures/Certifications:
For social workers, licensure is required or license eligible (license must be obtained 6 months from hire).
Experience:
Minimum of 2 years managerial or related work experience with volunteers
Skills:
* Advanced knowledge of hospice philosophy, volunteerism and volunteer administration
* Strong communication skills-written and verbal
* Strong analytical, leadership, and planning skills
* Strong computer skills and proficiency in Microsoft, database management, and excel
* Strong interpersonal skills, ability to address, manage and resolve conflict and ability to deal with a diverse people
* Excellent organizational, time management skills, and ability to work with limited resources

Principal Duties and Responsibilities:
* Manages the Volunteer Services Department. Hires, orients, supervises, evaluates and motivates department employed staff to meet department goals. Ensures all department employed staff maintain compliance with organization and regulatory agency mandatory requirements.
* Implement new and innovated programs for appropriate use of volunteers to enhance what Gilchrist Services provides.
* In conjunction with the volunteer coordinator -recruit, screens, interviews, places, orients, evaluates, and motivates volunteers to meet organization goals. Ensures all active volunteers maintain compliance with organization and regulatory agency mandatory requirements.
* In Conjunction with the volunteer coordinator Evaluate volunteers' performances and the effectiveness of the program to meet the needs of the volunteers through the annual review of volunteer services as required by regulatory and CHAPS guidelines
* Oversees monthly and annual documentation of cost savings by volunteers. Maintains 5% or better of volunteer hours of direct patient care per Medicare requirements.
* Collaborates with the GBMC Volunteer office in planning appreciation events and other joint activities
* Works within the guidelines of organization operating budget.
* Ensures all active volunteers maintain compliance with organizational and regulatory requirements to include annual in-service requirements along with developing continuing education programs throughout the year Ensures timely documentation of volunteer patient care in the patient record.
* Develops, implements and ensures volunteer support to promote achievement of organizational short and long term strategic goals.
* Ensures volunteers are briefed, schedules communicated, and debriefed relative to their assignments. Monitors, investigates and responds to volunteer feedback.
* Develops and implements programs to recognize individual volunteers and staff for their contributions and achievements.
* Oversees student internship program
* Oversees staff/volunteer involvement in quality control and improvement efforts (lean events) and general safety.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.