lead health navigator - Tucson, AZ , USA, United States - Catholic Community Services of Southern Arizona Inc

Description

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees If you want to make a difference, help people, and serve your community, we want YOU to join our team For more information visit our website at:

OVERVIEW

Under direction of the Program Administrator, Program Manager, or designee, will serve as a key participant of the guest's treatment team and provide services to promote positive behavioral change for members. The Lead Health Navigator is responsible for assisting in the oversight of orientation and ongoing training and education for both staff and guests using a person-centered and self-directed model of care. Focusing on teaching and skills building, this position identifies and shares community resources to address needs related to social determinants of health including housing, access to healthcare, community supports, economic stability, and education. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

Documentation:

• Protects and maintain the confidentiality of guest records and information
• Follows Data, Assessment, Plan (DAP) format when completing guest progress and staffing notes
• Writes legibly, with attention to grammar and spelling, on all written documentation
• Completes all clinical documentation thoroughly, accurately, and within timeframes specified by regulatory authorities (i.e., Arizona Department of Health Services (ADHS), Regional Behavioral Health Authority (RBHA), accrediting body, and/or CCS policies and procedures), or as directed
• Develops, implements, and updates person-centered individual service plans (promoting member participation) in a timely manner; monitors progress on plans, goals, objectives, and statuses on ongoing bases, documenting progresses on service plans as defined by policies and procedures
• Responsible for performing intakes as assigned
• Responsible for the submission of timely, accurate, and complete billing information in Electronic Health Record (EHR)
• Responsible for meeting encounter production requirements as directed
• Responsible for maintaining accurate information in EHR pertaining to assigned caseload

Staff Training:

• Assists with the development and implementation of all staff training, including new-hire orientations and continuing education
• Maintains training curricula and actively identifies new educational opportunities that contribute to the integrity of the program's theoretical approach to providing care and safety
• Ensures timely completion of all trainings required by local, state, and federal regulatory entities, such as Pima County, Arizona Health Care Cost Containment System (AHCCCS), and Centers for Medicare & Medicaid Services (CMS)
• Participates in trainings to become program trainer in applicable areas; provides trainings to staff
• Monitors program policies and procedures, and identifies staff training opportunities to ensure adherence

Guest Education and Skills Building:

• Collaborates with Health Navigators during the assessment and service planning process to ensure that appropriate health-related goals are identified in accordance with the guest wishes
• Ensures that health-related goals are incorporated into guest interactions and interventions
• Regularly engages program guests in skills and knowledge-building sessions to increase health literacy, improve the quality of activities of daily living, and increase guest knowledge of resources and the navigation thereof
• Provides both group and individual training and learning opportunities to program guests to improve adherence to healthcare recommendations and engagement with healthcare providers
• Assists guests with navigating community resources such as obtaining identification, applying for food assistance, obtaining telephones, etc.
• Identifies training, learning, and support opportunities through external entities such as community-based organizations that may enhance guest treatment and sense of overall wellbeing
• Empowers guests to direct their own care
• Encourages adult guests to obtain employment, engage in meaningful activities, and demonstrate concern for the wellbeing of others
• Coordinates and participates in interdisciplinary staffings for members with other team members as appropriate, communicating information regarding guest served
• Interfaces as needed with peers and other clinical team members to coordinate guest services
• Works in collaboration with the guest and their family, significant others, or legal guardian (when applicable or permitted) to implement an effective and guest-oriented service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option
• May drive personal or agency vehicle on company business
• Qualified bilingual and multilingual staff are required to provide oral language assistance services, including both direct communication and interpretation, in non-English languages, for individuals with limited English proficiency

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources.

• Associate Degree plus two (2) years of Behavioral Health work experience (AHCCCS requirement for BHT); or High School Diploma or GED plus four (4) years of Behavioral Health work experience (AHCCCS requirement for BHT)
• Credentialled as a Peer and Recovery Support Specialist, or have the ability to obtain certification within 90 days of hire
• Obtain State of Arizona Level One Fingerprint Clearance Card
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• SOAR (SSI/SSDI Outreach, Access, and Recovery) certification, or the ability to become certified within 90 days of hire
• Proven skills utilizing Microsoft Office Suite
• TB skin test and drug screening
• Ability to obtain First Aid and CPR certification
• Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)
• TB screening (employer paid)

DESIRED QUALIFICATIONS

• Bachelor or Master Degree in Behavioral Health-related field
• Bilingual in English and Spanish, verbal and written
• Background in community health and working with homeless population

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.