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Administrative & Scheduling Coordinator - Fairfax - Craig's Lawn Care

2 months ago
Description
Position Overview
We are seeking a dependable and detail-oriented Administrative & Scheduling Coordinator to help manage daily office operations and support our field teams. This role serves as the primary between the administrators, crews, and customers, ensuring schedules are accurate, changes are communicated, and documentation is complete.
This position is ideal for someone who thrives in a fast-paced environment, enjoys organizing details, and is committed to making sure "nothing falls through the cracks."
Key Responsibilities
Administrative Support
● Process and enter client payments, invoices, and service records
● Assist with data entry in Service Autopilot and QuickBooks
● Prepare monthly route sheets and internal updates
● Draft, send, and follow up on client proposals
● Help create and maintain SOPs and workflow documentation
Scheduling & Customer Coordination
● Schedule and confirm mowing routes and landscaping services with clients
● Notify customers of upcoming scheduling, changes, or reschedules
● Track incomplete or postponed jobs to ensure follow-through
● Log job duration and performance notes to maintain records.
● Coordinate Miss Utility call-ahead notifications for landscaping projects
● Follow up with clients after service to ensure satisfaction and address concerns
● Encourage and track customer reviews to support company reputation and growth
● Support Office Manager and Crew Leaders with operational coordination needs
Requirements
● 2+ years in an administrative or operations coordination role
● Familiarity with QuickBooks, Service Autopilot, or similar platforms
● Comfortable handling both client-facing and internal communications
Preferred Skills
● Experience in landscaping, construction, or home services
● Familiarity with field crew coordination or job scheduling
● Excellent written and verbal communication skills
● Strong organizational and multitasking skills
● Fluency in Spanish is a plus
Job Type: Full-time
Pay: $ $25.00 per hour
Benefits:
Work Location: In person
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