Logistics Customer Account Specialist - Union, United States - TOPS Products

Description

Posted Monday, March 11, 2024 at 4:00 AMLogistics Customer Account Specialist 2Position Summary Responsible for coordinating shipping and monitoring the flow of customer goods from initial origin through final destination.

Review and translate shipping plans and enter details in to the system to create shipping manifests.

Monitor the daily flow of goods and make corrections/modifications to shipping plans when there are changes to customer requirements, delays in manufacturing, equipment failures etc.

Answer inbound calls and respond to questions/issues from customers, vendors and assigned manufacturing plants.

Responsibilities Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete.

Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified.

Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.

Responsible for coordinating shipping and monitoring the flow of customer goods from initial origin through final destination.
Review and translate shipping plans and enter details in to the system to create shipping manifests.

Assure proper change management on billing for key accountsOversee and assure all reporting and data tracking is performed accurately and timelyAssist with setup of new customers transportation solutions.

Conduct vendor and or driver audits as requiredDevelop and administer necessary performance metrics for Regional vendorsPerforms other related duties and participates in special projects as assigned.

Job Knowledge & Skills The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.

Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.

Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.

Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.

Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.

Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.

Must be able to work weekends and holidays.
Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.#J-18808-Ljbffr