2nd Shift Bilingual Customer Service Professionals - Greensboro, United States - Advanced Personnel Resources

Description

2nd Shift Bilingual Customer Service Professionals

Advanced Personnel Resources

is recruiting bi-lingual customer service professionals for an exciting career opportunity with our client located in Greensboro, NC.

This is NOT a remote position.
Our client is a leader in the communications industry. Ideal candidates will have 3+ years of customer service call center experience and speak fluent Spanish and English.
Hours: 1:00 pm-10:00 pm and one Saturday per month 8:00 am-5:00 pm

Pay:
$19.50

The Customer Service Representative is responsible for maintaining goodwill between our organization and its customers by answering questions, solving problems, and providing advice or assistance for the services of the organization.

The Customer Service Representative serves as the front line in providing a remarkable experience for our customers.

The overall goal of each experience is to effectively handle customer inquiries and provide resolution while exemplifying our core values:
Humble, Solution-Oriented, Transparent, Ownership Mentality and Compassionate.


PRIMARY RESPONSIBILITIES
Answer inbound customer support inquiries regarding new and existing accounts.
Assist customers with inquiries concerning billing, setting up accounts, making payments, blocking, unblocking, etc.
Keep detailed call-in records using approved software and process.

Initiate tickets to Technical Support department to assist customers that are not able to receive calls or with dropped calls.

Utilize CRM software to update customer account information.
Perform various clerical duties as assigned.

ACCOUNTABILITIES
Maintain confidentiality of customer's account information.
Maintain a 95% availability of time to assist customers on the phone.
Maintain talk time average at/or less than 3 minutes.
Seek first call-resolution with all customer contacts.


EDUCATION AND EXPERIENCE
Minimum Level of Education and Experience,
Combination of education and work experience; 2-5 years call center or customer service experience. Solid work history with favorable work references.
MINIMUM SKILLS, ABILITIES, LICENSES, CERT/FICATIONS
Proficient in Microsoft Office Suite
Excellent customer service skills
Problem solving aptitude; conflict resolution skills.
Strong organizational and time-management skills
Exceptional attention-to-detail
Typing skills of at least 30 WPM
Demonstrated ability to maintain a positive, professional attitude, passion for results
Ability to work well under pressure
Effort/ Physical Requirements
Ability to sit in a workstation environment for extended periods.
Ability to wear headset and/or hold phone receiver to take/assist customers on the phone throughout a scheduled workday.
Working Conditions
Typical office/cubicle environment

Once you have applied to this position, please call the office at
and ask for Misty Davis.

For a list of all open positions, please visit

Advanced Personnel Resources has provided full-service staffing solutions, recruiting, and professional search services to the Triad region for over 30 years.

Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' and candidates' needs.

We work in partnership with a majority of the region's most well-known companies, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non-Clinical, and Light Industrial staffing needs.

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