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- Leadership
- Attention to Detail/Organizational skills
- Coaching/Development skills
- Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
- Bachelor's Degree in related field preferred.
- A minimum of 60 college credits is required.
- Three (3) years customer service, or claims processing, or membership and billing experience required
- Two (2) years experience in a leadership role preferred
- Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
- Select, train, develop, appraise and counsel support staff personnel.
- Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
- Monitor and analyze proficiency and quality efforts subordinate personnel.
- Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
- Recommend and implement new or improved systems which will enhance or expedite work.
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Team Lead - Hudson, United States - Strategic Staffing Solutions
Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENINGRole Title:Team Lead
Location:New Hudson, MI (On-Site 3 days per week and remote)
Duration: 12+ Months (Possible Extension)
Role Type: W2 Contract Engagement
Engagement Description -Team Leader responsible for 5 Bargaining Unit employees and additional peak support staff. Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Top 3 Required Skills/Experience -
Monitor and analyze proficiency and quality efforts of subordinate personnel.
Publish Date: 26 Mar 2024