- Office Organization and Administration:
- Efficiently manage day-to-day office tasks, including filing, data entry, and maintaining records.
- Answer and direct phone calls, ensuring clear and professional communication.
- Coordinate and schedule service calls, balancing the needs of the team and clients.
- Front-Line Tech Support:
- Provide basic technical support to callers, guiding them through common tech issues such as connecting devices to Wi-Fi and rescanning TV sets for channels.
- Troubleshoot simple technical problems, offering clear and user-friendly solutions.
- Escalate complex technical issues to the relevant department when necessary.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Basic technical knowledge, particularly in troubleshooting common electronic devices.
- A proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Commitment to exceptional customer service.
- High school diploma or equivalent; further education or certification is a plus.
- Previous experience in an administrative role is preferred, but not required.
- Basic understanding of tech support processes and principles.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits.
Office Assistant and Entry-Level Tech Support Specialist - Metairie, United States - Louisiana Internet Technology
1 month ago
Description
Job Description
Job DescriptionPosition Overview: We're seeking a dynamic, organized, and tech-savvy individual to join our team as an Office Assistant and Entry-Level Tech Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of administrative and technical tasks.
Key Responsibilities:
Qualifications:
Education and Experience:
We Offer:
Application Process: Interested candidates should submit a resume and cover letter outlining their suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.
Join us and be a key player in keeping our office running smoothly and ensuring our clients receive top-notch technical support. Apply today