Office Assistant and Entry-Level Tech Support Specialist - Metairie, United States - Louisiana Internet Technology

    Louisiana Internet Technology
    Louisiana Internet Technology Metairie, United States

    1 month ago

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    Job Description

    Job Description

    Position Overview: We're seeking a dynamic, organized, and tech-savvy individual to join our team as an Office Assistant and Entry-Level Tech Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of administrative and technical tasks.

    Key Responsibilities:

    1. Office Organization and Administration:
      • Efficiently manage day-to-day office tasks, including filing, data entry, and maintaining records.
      • Answer and direct phone calls, ensuring clear and professional communication.
      • Coordinate and schedule service calls, balancing the needs of the team and clients.
    2. Front-Line Tech Support:
      • Provide basic technical support to callers, guiding them through common tech issues such as connecting devices to Wi-Fi and rescanning TV sets for channels.
      • Troubleshoot simple technical problems, offering clear and user-friendly solutions.
      • Escalate complex technical issues to the relevant department when necessary.

    Qualifications:

    • Strong organizational and multitasking abilities.
    • Excellent communication and interpersonal skills.
    • Basic technical knowledge, particularly in troubleshooting common electronic devices.
    • A proactive approach to problem-solving.
    • Ability to work independently and as part of a team.
    • Commitment to exceptional customer service.

    Education and Experience:

    • High school diploma or equivalent; further education or certification is a plus.
    • Previous experience in an administrative role is preferred, but not required.
    • Basic understanding of tech support processes and principles.

    We Offer:

    • A collaborative and supportive work environment.
    • Opportunities for professional growth and development.
    • Competitive salary and benefits.

    Application Process: Interested candidates should submit a resume and cover letter outlining their suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.

    Join us and be a key player in keeping our office running smoothly and ensuring our clients receive top-notch technical support. Apply today