- Pay rate $16.00 per hour
- $1,500 Retention Bonus (eligible after 120 days of employment)
- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)
- Benefits (including Paid Time Off)
- A variety of weekday and weekend shifts that meet lifestyle and family goals
- Supportive work environment
- Many opportunities for promotion and career advancement
- No cold calling, sales or collection calls
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
- Meet Quality Assurance (QA) and other key performance metrics
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Facilitate the fulfillment of consumer requests for materials via mail, email, or download
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Track and document all inquiries using the applicable systems
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Facilitate translation services for non-English speaking callers according to procedures
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
- Responsible for adhering to established safety standards
- Must be able to remain in a stationary position for an extended period of time
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
- Work is constantly performed in an office environment
- Performs other duties as assigned by management
- Bilingual Spanish and English, speak, read, and translate
- High School Diploma or equivalent
- 0 – 1 years of experience
- Strong data entry and telephone skills
- Previous experience with computers, phone systems, and headsets preferred
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Must be able to work as a team member, as well as independently
- Ability to successfully execute many complex tasks simultaneously
- Previous experience in customer service preferred
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Bilingual Spanish Client Representative - Albany, United States - Demo - Maximus
Description
Please Refer to the NYSOH Maximus Job Description Below
Pay and Benefits:
The Bilingual Client Service Representatives supporting Medicaid, Child Health Plus and Marketplace serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. CSRs assist callers by answering general inquiries, providing information to prospective enrollees, and fulfilling consumer requests via email, mail, or digital download.
Primary Responsibilities:
Additional Duties and Responsibilities:
Requirements:
Please Refer to the NYSOH Maximus Job Description Above
MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
