Resident Services Manager - Jersey City
1 week ago

Job summary
This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.+- Achieves the community's resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner.
- Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
Job description
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