- Engage as the subject matter expert, ServiceNow Platform & Solutions Architect and set technical direction, leading the development team to implement solutions including configuring ServiceNow, developing customizations and integrations.
- Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented and proposed solution is scalable.
- Builds conceptual architecture design for process and deployment architectural views.
- Focuses on integration and interfacing with all architecturally defined layers.
- Reviews application and project high-level architectural design to assess impact to overall solution architecture.
- Designs solutions within defined architectural standards, principles and guidelines.
- Works with the business to ensure thorough requirements to meet the business needs.
- Design and develop solutions needed to meet these business requirements.
- Provides breadth and depth of knowledge in areas involving infrastructure and operational interfacing across applications; does "deep dive" on technical issues.
- Works to make sure software engineering processes address infrastructure and interfacing concerns and requirements.
- Understands, advocates, and augments the principles of information technology strategies.
- Designs and participates in the governance activities associated with ensuring compliance with the enterprise technical and/or solutions architecture.
- Consults with application development projects to fit systems to the enterprise technical and/or solution architecture and identifies when it is necessary to modify the application to accommodate new technology and/or solution and application trends or vice versa.
- Performs other duties and responsibilities as assigned.
- ServiceNow IT Modules (ITSM, ITOM, ITBM, GRC, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics).
- Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model.
- All components of the solution architecture and process.
- Basic financial models and budgeting.
- Basic graphical modeling approaches, tools and model repositories.
- Development in JavaScript on the ServiceNow Platform
- Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
- Scoped Application
- Flow Designer
- Integration Hub
- Service Portal
- Promote the benefits of change and developing systems and/or procedures to effectively implement change.
- Apply technical and analytical leadership.
- Understand the organization's working structure, politics, mission, and strategies.
- Work well with all levels of management and associates.
- Use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position.)
- Establish and maintain a high level of customer trust and confidence in the team's knowledge of and concern for the customer requirements.
- See the "big picture" and be future-oriented. Able to anticipate future trends and consequences accurately.
- Translate business needs into requirements for technical alternatives.
- Apply multiple information technology solutions to business problems.
- Estimate financial impact of the technical and/or solution architecture alternatives.
- Learn and apply new information, skills, and processes, quickly.
- Bachelor's Degree in computer science, systems analysis, or a related study a minimum of five (5) years of relevant experience OR any equivalent combination of education, experience and training as approved by Human Resources.
- Ideally five (5) + years working on the ServiceNow platform or eight (8) + years of Industry experience.
- Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
- ServiceNow Certified System Administrator (CSA) is a plus.
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcome
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
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ServiceNow Lead Solutions Architect - St Petersburg, United States - Raymond James Financial Incorporated
Description
Note:
This position will follow our hybrid work model, we expect the selected candidate to be in the office 8 days per month at our St.
Job Summary:
The ServiceNow Platform & Solutions Architect takes a lead role in building detailed architecture blueprints and roadmaps to enable solving business problems of highest priority and complexity across the business groups.
Essential Duties and Responsibilities:
Qualifications:
Knowledge, Skills, and Abilities:
Knowledge of the following recommended:
Skill in:
Ability to:
Education/Previous Experience:
Licenses/Certifications:
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.