- If you reside within a 30-mile radius of our IL offices, you are required to work a hybrid schedule, working in-person anywhere from 1-3 times a week.
- Assist management efforts with developing the team by providing hands-on support, particularly through training and mentoring, and promoting a productive work environment
- Invest time, focus and attention on training new hires
- Mentor teammates through their career growth paths and professional development
- Identify behavioral trends and coaching opportunities
- Build the team's and individuals' performance excellence and expertise through relevant training content and workshops
- Key point of contact for subject matter expertise and escalations
- Have an in-depth working knowledge of systems, digital and communication tools utilized by the team
- Have thorough understanding of operational functionality and organizational structure to seek out issue resolutions and business solutions
- Partner with Management and Direct Reports, and collaborate cross-functionally, to help support complex accounts
- Liaison between internal operations and sales teams to improve the customer experience, and maximize productivity and efficiency
- Partner with Sales Management, Account Executives, Programs Leadership and Program Account Managers to prepare for and execute QBRs and ABRs for all strategic accounts
- Monitor workloads and workflows to ensure service levels are meeting standards
- Check in at team meetings and 1:1s on workloads and capacities; mitigate by arranging overflow and reallocating resources when needed
- Support Manager with org chart maintenance, team movements, and communication
- Associate's degree, or combination of education and two or more years of experience in a related discipline
- 2+ years of experience in a supervisory level position in a related discipline
- Experience delivering client-focused solutions to meet customer needs
- Proven ability to juggle multiple high-pressure projects simultaneously, while maintaining sharp attention to detail and a calm demeanor
- Excellent listening, negotiation, problem-solving, organizational, and communication skills
- Possess and project a positive and professional attitude through outstanding interpersonal skills
- Must be a flexible, enthusiastic, and creative team player
- Proficient in the use of Microsoft Software applications such as Outlook, Word, Excel, and PowerPoint
- Thorough understanding of company systems and processes
- Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
- Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
- Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
- Flexibility: Most roles offer hybrid work. In addition, we pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
- Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
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Supervisor, Program Account Management - Villa Park, United States - HALO
Description
Job Type
Full-time
Description
We are HALO We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is looking for a Supervisor of Program Account Management to work in close partnership with Department Management to support the Program Account Management team through interactive leadership and operational expertise.
HALO believes in bringing teams and individuals together in a collaborative environment. For candidates that live within a 30-mile radius of our Illinois offices (Sterling, Oakbrook, Aurora), the following will apply:
Interactive Leadership
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work .
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
