Loan Workout Specialist - West Des Moines, United States - Apex Systems

Description

Duration: Long term contract out - 18 months, starting ASAP

Position will be HYBRID and require in office work 3 days/week

• office location is in West Des Moines, IA

Pay: $23.75/hr - paid weekly on W2

Job Summary

• Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
• Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
• Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

Team Duties:

• This team manages and supports the control step
• The team is part of the recovery department, and is a last stop in the settlement review process
• The largest portion of the case review is in Credit Cards
• Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts

Years of Experience required:

• 2+ year of relevant professional experience
• Root cause analysis
• Understanding credit cards, that is the main department
• Payment research
• Litigation exposure specifically civil procedure
• Partnering with 3rd party law firms
• Working independently and being resourceful
• Enterprise/corporate environment background

Preferred Industry Experience:

• Financial services background is needed