Reports developer - Malvern, United States - New York Technology Partners

Description

Job title: Reports developer (ITIL, ServiceNow)

Location: Malvern, PA

Position: Long term contract

Job Description:

• Manager is looking for a candidate with solid skills building reporting and running queries in Service Now.
• ITIL Cert is also highly desired.
• Should be comfortable working with multiple teams for gathering intel on what reporting is needed.
• In addition to report creation and monitoring, client is looking for this resource to follow up on the findings from reporting as well (from an incident management perspective).

Responsibilities

• Collects data to support assessment of IT service performance and ROI (Return On Investment).
• Supports collaboration with operations and other business functions to ensure successful and ITIL-compliant practices and processes.
• Evaluates, develops, and deploys new departmental processes. Identifies potential enhancements to existing processes.
• Supports effective communication with all service providers and stakeholders.
• Reviews documentation, technical processes and specifications to determine the intended functionality of ITIL initiatives.
• Utilizes available service platforms to support all process management, reporting and governance and activities.
• Supports team in preparing for and participating in control reviews and internal/external audit engagements.
• Participates in special projects and performs other duties as assigned.

Qualifications

• ServiceNow- Experience with developing queries and reports in ServiceNow.
• Experience building Spark data processing applications (Python, Pyspark).
• Experience with SQL development and Tableau Reporting.
• Experience building Splunk dashboards.
• ITIL Certification is a plus

If you believe you are qualified for this position and are currently in the job market or interested in making a change, please email me the resume along with contact details on or give me a call at