Administrative Services Manager - Ranburne - Tree Brand Packaging

Description

Tree Brand Packaging has over 30 years of experience in manufacturing innovative custom wood pallets, crates, and packaging products designed to protect goods in demanding storage and distribution environments. With seven locations across North Carolina, South Carolina, Alabama, and Tennessee, the company serves a variety of industries, including steel, automotive, telecommunications, material handling, military, aerospace, and import/export. Known for exceptional customer service and cutting-edge design, Tree Brand Packaging partners with clients to address supply chain challenges, reduce costs, and enhance overall profitability.

Summary and Objective:

The Administrative Services Manager is responsible for leading and integrating administrative, financial, and people-support functions at the plant level. The role serves as a key partner to plant leadership by managing office operations, vendor services, recordkeeping and compliance. The role assists with accounts payable, accounts receivable, human resources, safety, training, and employee relations. The primary objective is to enhance operational efficiency by ensuring regulatory, process, and policy compliance in support of production and workforce needs while delivering a positive employee experience aligned with company values and business objectives. The position serves as a key liaison between plant operations, corporate functions, and the workforce.

Duties and Responsibilities:

• Serve as a part of the plant-level leadership team, with dotted line accountability and day-to-day direction from the Plant Manager
• As applicable, lead and supervise plant administrative staff, establishing priorities, performance expectations, and development plans
• As applicable, oversee plant-level Accounts Payable and Accounts Receivable, ensuring accurate, timely processing, cost control, and compliance with internal controls
• Manage general office operations, purchasing, records management, document control, administrative systems, and internal communications
• Partner with plant and corporate leadership on employee engagement initiatives, retention strategies, change management initiatives, and communication efforts within the plant
• Coordinate and support human resources functions, including onboarding, personnel records, timekeeping, benefits administration support, and policy implementation
• Partner with plant leadership on employee relations, including issue resolution, disciplinary processes, investigations, and communication of policies and expectations
• Lead and assist in recruiting efforts to source all labor including temporary, direct, and indirect, and aid in forecasting workforce needs to maintain adequate staffing levels
• Support and coordinate safety programs, training documentation, audits, and compliance reporting in collaboration with EHS and operations teams
• Coordinate training programs, including tracking required certifications, onboarding training, and ongoing workforce development
• Serve as the primary administrative liaison between the plant and corporate operational support departments including Finance, HR, IT, EHS, Sales, Customer Service, etc.
• Support regulatory, customer, and internal audits by maintaining accurate documentation and records, electronically or otherwise
• Assist plant leadership with reporting, budgeting, vendor management, and special projects
• Promote a culture of safety, accountability, teamwork, and continuous improvement

Minimum Required Qualifications:

• Bachelor's degree in Business Administration, Management, Human Resources, Accounting, or a related field; or equivalent combination of education and experience
• Minimum of 2-3 years of progressively responsible administrative or operations experience, preferably in a manufacturing, industrial, or high-production environment
• Proven ability to handle sensitive employee matters with professionalism and confidentiality
• Knowledge of payroll processes, experience with AP/AR and basic financial controls
• Working knowledge of HR administration, employee relations, and compliance requirements
• Willingness and ability to work on-site, actively engaged in daily plant activities
• Experience supporting or coordinating safety and training programs
• Strong leadership, organizational, and problem-solving skills
• Proficiency with Microsoft Office and business systems (ERP, HRIS, or similar platforms)
• Effective written and verbal communication skills

Desired or Preferred Qualifications:

• Supervisory or management experience leading administrative or cross-functional teams
• Familiarity with OSHA and other manufacturing-related safety standards/requirements
• Experience partnering with corporate HR, Finance, and EHS teams
• Knowledge of payroll processing and timekeeping systems
• Lean, continuous improvement, or process optimization experience

Core Competencies:

1. Humility (lacks ego, team agenda, transparent, trainable, servant orientation)

2. Hungry (extra mile, internally driven, self-starter, excellence, passionate, change agent)

3. People Smart (interpersonal, group dynamics, influential, self-aware, motivating)

4. Competent (knows and can accomplish the task at hand – job, challenges, requirements)

5. Integrity (honest, reliable, transparent, strong character, loyal, righteous)

Supervisory Responsibilities:

This position may or may not have supervisory responsibilities, however indirect supervisory responsibilities do exist and rely heavily on influential capabilities while working with company personnel at multiple levels, customers, and outside vendors.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, and listen. The employee is occasionally required to stand, walk, use hands to handle or feel, reach with hands and arms, and to stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. The role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets, presentation equipment, etc. The work environment also includes a reasonable amount of time on the production floor, warehousing, and inventory storage areas.

Hours of Work:

This is a full-time position. Days and hours of work are normally Monday through Friday, 8:00 AM to 5:00 PM. Some night and weekend work is required as needed. Working remotely is at the discretion of the immediate supervisor. The role requires phone accessibility 24/7 and emergency situations would dictate that the incumbent is available to always respond.

Travel:

This position requires from 5% to 10% travel.

AAP/EEO Statement:

All recruiting, hiring, training, promotion, compensation, and other employment related decisions are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.