Customer Success Representative - Charlotte

Only for registered members Charlotte, United States

1 week ago

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Job Summary

We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company.

Serve as the main point of contact for customer questions, requests, and ongoing support
Assist customers with onboarding, setup, or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and escalate to internal teams when necessary
Maintain accurate records of customer interactions, updates, and progress
  • Friendly,patient,and comfortable supportingcustomersofallbackgrounds
  • Abilitytoproblemsolveandmanagemultiplerequestsatonce

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