- Adhering to the scheduling policies and procedures.
- Conducting special audits, studies, or surveys to development procedures.
- Ensure appointments are made from a provider's order.
- Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
- Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
- Explaining the VHA mandate to collect insurance information to Veterans and their families.
- Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
- Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
- Utilizing reports to assist in care delivery process.
- Resolving difficult problems and diffuses potential dissatisfaction with VA services.
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Advance Medical Support Assistant - Browning, United States - Department Of Veterans Affairs
Description
Summary
The incumbent (s) will serve as Advanced Medical Support Assistant (s), assigned to the following sections of the Health Administration Service within the Primary Acute Care Teams (PACT) and various Specialty Clinics. The Advanced Medical Support Assistant (s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.
Duties
This is an OPEN CONTINUOUS ANNOUNCEMENT until 30 September 2024. Qualified applicants will be considered and referred as vacancies become available. Qualified applicants will be considered and referred as vacancies become available and may be referred more than once. Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA FT Harrison Health Care System.
Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to:
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 51936-A
Financial Disclosure Report: Not required
