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Bowling Green

    Director of Operations - Bowling Green, United States - Cheetah Clean HQ

    Cheetah Clean HQ
    Cheetah Clean HQ Bowling Green, United States

    4 weeks ago

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    Description


    The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.


    Key Duties and Responsibilities:

    Support Car Wash Managers with an eye on continuous improvement and development

    Establish the standard for customer service, quality and cleanliness

    Travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives

    Act as the company expert on wash equipment, chemicals and application processes and service initiatives

    Hire or promote, train and evaluate Car Wash Managers

    Partner with HR to address and/or resolve employee relations matters

    Field and resolve customer or employee issues as needed

    Develop, implement and deliver training programs and support documents that outline best practices for:
    Tunnel equipment inspections, maintenance and troubleshooting

    Chemical application, inventory, ordering and storage

    Opening and closing procedures

    Additional initiatives as determined

    Essential:

    Minimum 3 years of experience in the car wash industry as an operational leader

    Advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices

    Experience with wash chemicals and their application processes

    Cross trained in wash equipment troubleshooting and general repair

    Understanding of wash POS systems

    Advanced knowledge of MS Office programs

    Strong written skills with experience creating training documents

    Desirable:

    Understanding of DRB programming and customization


    Leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem-solving skills

    #J-18808-Ljbffr


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