Store Customer Service Specialist - Tonawanda - Sherwin-Williams

    Sherwin-Williams
    Sherwin-Williams Tonawanda

    1 day ago

    Description
    This position is essential to the success of our retail stores.

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

    Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

    Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.


    Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

    The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.


    The individual selected for this role will be expected to work at Store #5354, located at:2775 Sheridan Drive Tonawanda NY 14150 and may be expected to work at stores within a 30 mile radius.

    This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more.

    Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

    For more information about our benefits, visit

    At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.

    Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.

    Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

    Our people are behind the strength of our success, and we invest and support you in:

    Life … with rewards, benefits and the flexibility to enhance your health and well-being
    Career … with opportunities to learn, develop new skills and grow your contribution
    Connection … with an inclusive team and commitment to our own and broader communities
    It's all here for you... let's Create Your

    Possible

    What is the Process to get Started?
    Step 1 – Online Application
    Find the role(s) that interest you on our Careers page:
    Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

    Step 2 – Digital Interview

    Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.

    The interview will consist of a few behavioral based questions
    You'll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

    Step 3 – In-Store Interview

    Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.


    At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better.

    This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at .

    Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.


    Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.

    The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.

    The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

    The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.

    The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


    Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

    Sherwin-Williams is proud to be an Equal Employment Opportunity employer.

    All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.


    As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.


    Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

    Ensure high levels of customer satisfaction through excellent sales service
    Assist customers in person and over the phone by determining needs and presenting appropriate products and services
    Build productive trust relationships with wholesale and retail customers
    Process sales transactions accurately and consistent with policies and procedures
    Follow and achieve sales goals on a monthly, quarterly, and yearly basis
    Maintain precise work order files and formulas
    Pull appropriate products from the sales floor or warehouse
    Tint and mix products, as needed, to customer specifications
    Stock shelves and set up displays
    Clean store equipment
    Load/unload delivery trucks
    Assist in making deliveries, as needed
    Maintain in-stock and presentable condition assigned areas
    Remain knowledgeable on products offered and discuss available options
    Comply with inventory control procedures
    Suggest ways to improve sales

    Minimum Requirements:
    Must be at least eighteen (18) years of age
    Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
    Must have a valid, unrestricted Driver's License

    Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

    frequently and up to 70 lbs. on occasion
    Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
    If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
    If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position


    Preferred Qualifications:
    Have at least a High School diploma or GED
    Have at least one (1) year experience working in a delivery, retail, or customer service position
    Have previous work experience selling paint and paint related products
    Have previous work experience operating tinting and mixing equipment
    Ability to read, write, comprehend, and communicate in more than one language
    Ability to read, write, comprehend, and communicate in Spanish
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