Application Support Specialist II - Atlanta, United States - Lendmark Financial Services, LLC

Description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option."

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

The Application Support Specialist is responsible for all "first contacts" with Company end-users to ensure efficient and timely support during normal business hours and at other times when the business is open.

• Provides first level support to Company end-users for Application Support
• Takes ownership of service tickets and ensure appropriate follow-up.
• Provides support to other Help Desk personnel
• Solves problems on a daily basis relative to Help Desk responsibilities.
• Maintains a working knowledge of applications to be supported including, but not limited to: loan management system (CALMS), custom, in-house developed applications, off-the-shelf applications (e.g., Sharepoint, Office, etc.)

• High school diploma
• Effective communication and organization skills
• Ability to demonstrate an understanding of IT application support
• Experience in supporting software applications

• Undergraduate degree
• 5+ years in related experience
• CALMS Systems Software

• The salary range for this position is $ $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
  
  
• This position is eligible for Semi-Annual Incentive compensation based on individual and company performance guidelines.
  
  

WORKING CONDITIONS:

• Office environment
• Occasional (infrequent) travel to branches

NOTE: The hours for this role are 11:30am - 8:30pm EST.

If you are interested in a fast paced, high growth, team oriented and great culture environment, youll enjoy a career with us