- Provide expert-level support to clients, resolving escalated technical issues promptly and effectively.
- Collaborate with support teams to ensure seamless issue resolution.
- Design, plan, and implement advanced IT solutions based on client requirements.
- Execute complex configuration changes and system integrations to optimize client infrastructure.
- Diagnose and troubleshoot intricate technical problems related to hardware, software, and network infrastructure.
- Analyze logs, performance data, and system metrics to identify root causes of issues.
- Engage with clients to understand their business needs and technical challenges.
- Provide proactive recommendations and insights to enhance their IT environment.
- Act as a subject matter expert, sharing knowledge and best practices with internal teams.
- Develop and deliver training sessions to junior engineers to enhance team capabilities.
- Create comprehensive documentation for solutions, configurations, and troubleshooting procedures.
- Maintain accurate records of client interactions, technical issues, and solutions provided.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in a Tier 3 support role or similar position.
- In-depth knowledge of:
- Microsoft AD
- Microsoft O365
- Azure/InTune
- Server and Storage Virtualization – Dell, HPE, Synology, Vmware and Veeam
- Virtualization (Vmware/HyperV)
- Firewalls (Fortinet, Sonicwall,Sophos)
- Switching – Aruba, Dell, Cisco, Meraki, Ubiquiti
- Routing – VLANS, VPN, DHCP, DNS
- Wireless – Fortinet, Aruba, Meraki, Ubiquiti
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Strong problem-solving skills and the ability to think critically under pressure.
- Experience with Autotask or similar PSA system
- Experience with Datto AEM or similar RMM system
- Experience with Sophos firewalls
- Company-paid Day-1 Health Insurance (BCBS)
- Company-paid AD&D Insurance
- Company-paid LTD & STD Insurance
- Quarterly Company Bonus Program
- Unlimited PTO
- Annual Vacation Bonus
- Employee-Ownership
- Educational Assistance & Professional Development
- Employee Assistance Program
- Dental Insurance
- Vision Insurance
- 401k
- Life Insurance
- Travel Reimbursement
- Outstanding culture of teamwork and camaraderie
- and more...
- Position Type: Full-time, salaried
- Travel Requirement: Local Chicagoland Area Only
- Salary Range: $100,000 - $120,000/yr
- Employee Ownership Eligibility: After 1 year of service
T3 Professional Services Engineer - Naperville, United States - WEBIT Services
Description
Job Description
Job DescriptionCompany Overview
WEBIT Services, a Chicago-based Managed Services Provider, is seeking a qualified Tier 3 Project Engineer to join our team of Employee Owners. The role of the T3 Project Engineer is to deliver advanced technical support, troubleshoot complex issues, and implement solutions for our clients.
Position Overview
We are seeking a highly skilled and motivated Tier 3 Professional Services Engineer to join our dynamic team. As a Tier 3 Professional Services Engineer, you will be responsible for designing, building, and implementing projects. This role requires a deep understanding of Microsoft products such as AD, Exchange, Office 365, and Azure.
Responsibilities
Advanced Technical Support:
Solution Design and Implementation:
Troubleshooting:
Client Consultation:
Knowledge Sharing:
Documentation:
Requirements
Qualifications:
· Relevant certifications, including but not limited to CCNA, CompTIA Network+, VMware VCP, MCP.
Bonus Experience:
Benefits
About WEBIT Services
Based in Naperville, IL, we are a Managed IT Services Provider with a Team First mindset. Our uniqueness is rooted in our philosophy that you don't have to be big to be a great organization.
There are many things that separate WEBIT from other organizations, but perhaps the most important is our commitment to transparency and our ethical duty to Integrity. We practice Open Book Management, which teaches financial literacy and shares all our financials with the team. We do this because we are all in it together, as a Team, and everyone plays a part in the success we enjoy together in a growing, employee-owned organization.
Benefits:
Additional Information: