District Service Manager - Tonawanda, New York, United States

Overview · Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, ...

Job description

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service

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Responsibilities & Qualifications

Monday - Friday

Pay range: $80K - $85K annually + Annual bonus

Car Allowance: $550.00 / month

Fuel Credit Card

The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

RESPONSIBILITIES:

Leadership & Team Development

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.

Service Operations & Route Management

• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.

Customer Relations & Business Growth

• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.

Compliance & Reporting

• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.

Fleet & Equipment Management

• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness

MINIMUM QUALIFICATIONS:

• Bachelor's Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.
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PHYSICAL REQUIREMENTS:

• Ability to manage a route environment and train new hires.
• Capable of lifting at least 25 lbs and handling moderate traffic scenarios.
• Strong time management and a results-oriented service mentality.
• Ability to maintain a positive attitude in diverse and challenging situations.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Weekly pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave 
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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