Customer Service Advisor - Indianapolis, United States - Truck Country

    Truck Country
    Truck Country Indianapolis, United States

    3 weeks ago

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    Description

    **Customer Service Advisor**

    Full Time

    Posted 3 days ago

    **Stoops Freightliner**

    **Truck Country / Stoops Freightliner-Quality Trailer Offers:**

    Competitive Salary

    Comprehensive Benefit Package

    401K Plan with Company Match

    80 HRS PTO within the 1st year

    Weekly/monthly bonuses

    **Duties and Responsibilities:**

    Speak with customers over the phone and in person to gather relevant contacts and repair information needed by the customer.

    Write up customers vehicle problems accurately and clearly on Express Write-up, verify customer information. Obtain customers signature Establish customers method of payment. Obtain credit approval, if necessary.

    Notify Assistant Service Manager of incoming work and repair order status

    Advise customers of necessary repair service including estimates of cost.

    Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

    Review repair orders to ensure that work is completed, and additional work and authorization is noted.

    Review and close service orders for accuracy and completeness.

    **Minimum Qualifications:**

    Previous experience in Truck Service is preferred

    Experience with Procede or other Heavy-Duty Truck DMS

    Highly effective verbal and written communications

    Excellent customer service skills and professional demeanor

    AA degree, technical school degree, or 1 years of related experience preferred

    Computer skills to include Outlook, Word, Excel, & Repair Order Processing

    **Truck Country / Stoops Freightliner-Quality Trailer** is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

    **Truck Country / Stoops Freightliner-Quality Trailer** is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated un the leadership of the McCoy family.

    Affirmative Action/Equal Opportunity Employer qualified women, minorities and people with disabilities encouraged to apply.