Enterprise Support Engineer - California, United States - re-tool®

re-tool® California, United States

1 day ago

Description

[Full Time] Enterprise Support Engineer at Retool (United States) | BEAMSTART Jobs

Enterprise Support Engineer

Retool United States
Date Posted
26 Jun, 2022
Work Location
California, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
No experience required
Remote Work
No
Stock Options
No
Vacancies
1 available

WHY WE'RE LOOKING FOR YOU
In the last year we've grown our customer base over 5x and have continued to enhance our product.

With a growing base of enterprise customers and users, we have more questions, feedback, and tickets coming in than ever before.

As we continue to grow, we're adding more seasoned and customer-centric Enterprise Support Engineers to assist our largest Retool customers.

WHAT YOU'LL DO

Working in Support at Retool you'll communicate with enterprise customers directly over many channels including Slack, email, and video calls.

You'll be collaborating with customers through the full stack of running and hosting retool on-premise, from helping them connect data sources to tackling complex infrastructure challenges.

You'll help answer product questions, unblock the most difficult technical challenges, and teach customers best practices to help get maximum business value from Retool.

Retool is a broad technical product, so ideally you are a generalist engineer and enjoy learning new technologies.

On a typical day, you might help someone debug a database connection, API authentication flow, networking issues, or identity providers/SAML — often live on an impromptu screen-share to help a high value customer.

WHO YOU'LL WORK WITH
You'll work with support engineers, software engineers, and success managers to troubleshoot and solve customer problems. Support is a small team today, but rapidly expanding to match our customer growth.

THE SKILLSET YOU'LL BRING:
2-4 years of experience providing technical support to engineers, preferably for a B2B product
Ability to lead troubleshooting calls and interact with customers live to inspect secure networks
A solid understanding of networking principles including TCP/IP, DNS, SSL
Strong CLI chops, you know your way around Linux and how track down obscure commands
Familiarity with at least one major VPC provider, I.E. AWS or GC
Strong written and in-person communications
Foundational JavaScript and SQL knowledge
Bonus points for familiarity with API and Identity authentication methods like OAuth 2.0, Okta, SAML; and familiarity with Docker
Retool is a fast way of building internal tools through our low-code drag-and-drop platform. We were founded in 2017 and graduated from YC the same year.

Our Series A was led by Sequoia and we're backed by Daniel Gross (whose company is right upstairs from us), John and Patrick Collison of Stripe, and Elad Gil, among others.

About Retool

Build internal tools fast.

Company Size:
People

Year Founded:
Not Specified

Country:
United Kingdom

Company Status:
Actively Hiring

Looking for Partners

Looking for Clients

Raising Funds

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