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- Provide Telephone IT Support for Locations
- Configure and Troubleshoot POS Peripheral
- Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
- Provide After-hours emergency phone support
- Answer & record phone calls, email messages, and voicemail messages presented to the Help Desk.
- Record all necessary information in call tracking tool for each problem.
- Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.
- Invoke escalation procedures to appropriate support contact in a timely manner.
- Serve as liaison between end user and other IT personnel.
- Inform Associates of system outages and upgrades.
- Document additions / changes / deletions to Help Desk documentation.
- Assist location to resolve point-of-sale issues.
- Repair and configure peripheral devices as needed.
- Coordinate equipment returns and repairs
- Assist in network user / device administration.
- Assist in the support and maintenance of company computer assets.
- Monitor and order inventory needed for the Company's various systems.
- Medical, Dental, Vision, Disability, Life, Retirement plans WITH Employer Match
- Competitive compensation
- Student loan repayment
- College tuition assistance. We give up to $3,500 each year. Just average 20 hours worked per week to qualify.
- Free Carwashes
- Employee Recognition and appreciation events
- Career advancement opportunities. We are growing every day and so can you.
- Our car wash is a nurturing environment where you will learn valuable business and people skills. You'll gain life experience that goes far beyond just providing a great service in a friendly environment
- We offer award winning training and development you won't find at other places, this will benefit you now and in the future