park ranger assistant - Sedona, United States - Arizona Official Website of State of Arizona
Description
Job Summary:
Under supervision, performs a variety of work activities while providing customer service in the operation of a recreational/ natural resource park; interprets natural features of the area, and ensures public safety by enforcing Park rules and regulations.
Job Duties: Outdoor Recreation & Programmatic
- Hosts visitors.
- Conducts interpretive programs and may lead guided walks or hikes.
- Assist with information in response to visitor questions, direction, guidance, and concerns.
- Provides customer service by phone and in-person and respond to publics inquiries about park hours, accommodations, and reservations.
Cash Handling:
- Perform cashier duties at Contact Station/Gift shop and account for fees for the park admission and store purchases.
- Collect and account for fees for park admission and store purchases.
Public & Staff Safety:
- Promote the safety of park visitors, enforces Park rules, and protect Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.
General Maintenance and Cleaning:
- General cleaning of facilities as necessary.
- Maintains visitor center and all restrooms, toilet cleaning in clean, sanitary conditions.
- Sweep and mop floors, restock towels, toilet paper, soap dispensers.
- Maintains and inspects all park facilities; litter removal, trail maintenance.
Other duties as assigned as related to the position.
Knowledge of:
- Outdoor recreation and park management, outdoor/environmental and/or history/archeology education.
- Principles and processes for providing customer service satisfaction, safety, security, sanitation, operation maintenance, and public relations procedures and practices.
- Park rules, department policies, facility operational standards, and emergency response procedures.
- First Responder Training, EMS or First Aid training or equivalent experience.
- Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation.
- May require knowledge of Arizona Revised Statutes and law enforcement techniques.
Skills in:
- Skill in effective communication both written and verbal, active listening.
- Skill in public speaking both in a lecture setting and impromptu.
- Skill in customer service satisfaction, critical thinking, and issue resolution techniques to deescalate upset or non-compliant visitors.
Ability to:
- Work unsupervised in a constantly changing and dynamic environment.
- Ability to work and collaborate with coworkers to produce innovative concepts and resolve issues in a way that promotes a positive and healthy workplace culture.
- Ability to develop, modify, maintain and manage special assigned programs, projects and or duties specific to the operation of the park and the park goals.
- Ability to interact effectively with a wide variety of customers visiting the facility and successfully meeting their needs.
One year of customer service experience equivalent; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.
Pre-Employment Requirements: Must possess and maintain a current Arizona Driver's license appropriate to assignment.
Some positions may require certification as an Emergency Medical Technician .
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits: This position is a seasonal, temporary position with no Benefits.
Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.