988 Crisis Counselor - East Providence - The Hire LLC

    The Hire LLC
    The Hire LLC East Providence

    1 week ago

    Description
    Job Description
    Position Title: 988 Crisis Counselor
    Type: Full-Time (4-Day Work Week)
    Company: BH Link
    Location: East Providence, RI
    Roles and Responsibilities:
    • Working on site at the 988 Call Center in East Providence.
    • Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.
    • Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.
    • Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
    • Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
    • Providing callers with resource and referral options as applicable.
    • Completing all required documentation and data collection in a timely fashion.
    • Coordinating directly with members of the BH Link clinical team as appropriate.
    • Coordinating with 911 dispatch and local municipalities as appropriate.
    • Documenting incident reports as necessary - notifying call center supervisors in the case of any critical incident.
    • Attending required staff meetings and trainings.
    Desired Skills:
    • The ability to answer crisis calls, chats, and texts with empathy and composure.
    • The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
    • Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.
    • Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
    • The ability to effectively navigate digital platforms (the 988 answering platform, resource databases, electronic health records, etc.).
    • Multilingual staff are highly encouraged to apply.
    Qualifications:
    • Minimum high school equivalency is required.
    • 1-3 Years in the human services field preferred.
    • Fluency in multiple languages preferred (and compensated).

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