Process Automation Engineer - New York, United States - Tekscape

Description

Job Title: Process Automation Engineer

Location: Tekscape Office, NYC

Travel Required: As needed to client sites in Tri-state area.

Term: Full Time

Reports to: CTO

Who We Are:

Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. We operate via two physical locations in the United States. Based on our engineers' advanced technical knowledge and by leveraging our strategic relationships with the world's leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.

Job Description:

This role is key in leveraging expertise in business automation, AI, and machine learning to enhance both Tekscape internal processes and the services Tekscape offers to our clients.

Responsibilities:

• Develop AI-powered solutions to enhance Tekscape's managed IT services.
• Provide expert consulting services to clients on integrating AI and ML-driven solutions into their IT infrastructure.
• Develop and refine tools and applications for Tekscape's cloud services, cybersecurity, network management, and data analytics platforms.
• Design and implement custom automation strategies for internal and client projects.
• Analyze data from IT operations to provide actionable business insights.
• Collaborate with technical support, network engineers, and cybersecurity experts for comprehensive IT solutions.
• Contribute to the innovation and development of new managed services and products, focusing on AI and ML technologies.
• Lead training sessions on new technologies and services, especially in AI and ML applications.
• Stay updated on trends in AI, ML, and MSP-related technologies.
• Ensure service quality through continuous improvement and best practices in IT service management.

Tekscape employees enjoy the following benefits:

• Excellent Benefits (including medical, dental, vision, life insurance, HRA/HSA/FSA
• Paid Parental Leave (NYS Paid Family Leave)
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Sick Leave
• Professional Development Programs
• Employee Referral Programs
• Fitness/Wellness Perks through Justworks
• Corporate-Branded Swag & MORE

We are an Equal Opportunity Employer that truly believes in the benefits of diversity Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.