Student - IT Event Facilitator & Help Desk Workstudy - Minneapolis, United States - Northwestern Health Sciences University

Description

Hours:
Up to 20 hours per week, flexible schedule as hours can vary depending on course load


Note:

Depending on class schedule and IT department needs, the position's schedule will vary to cover help desk hours, which may include occasional Saturday hours.

While these hours are typical, they may be subject to change as workload and needs of our customers and work areas change.

Information Technology Department business hours:
Monday through Thursday 7:30 am to 7:00 pm; Friday & Saturday 7:30 am to 5:00 pm; Sunday 7:30 am to 1:00 pm

Location:
This position is located on the ground floor level of Campus in room 25; Technology Center. Optional flexible remote support upon evaluation of schedule and tasks.


Duties:
Provide basic technical support to end usersTroubleshoot end-user access issuesPaid training to understand the basic technical support techniquesDependable, reliable, and predictable attendance is a requirementSupport IT AV Campus event requests as neededFacilitating slide deckTesting Audio (Mic/speaker)

Restarting computer as needed and replacing batteriesProfessional engagement with attendeesProvide help desk supportIn-person and over the phone as neededCreating and routing ticketsMaintain ticket routing documentComplete special projects as assignedAssist Technical Services when neededQualifications:
Knowledge of Microsoft OS including Windows XP and Windows 7, Microsoft tools including Office, & PC hardware.

Ability to prioritize assigned projects, help desk calls, and ticketsAbility to lift up to 50 lbs and move computer and A/V equipmentAbility to troubleshoot a variety of hardware and software issuesMust have strong customer service, time management, and written/verbal communication skillsExperience with Active Directory a plus.