Director, Data Quality - Clayton, United States - Washington University in St. Louis

Description

Scheduled Hours
37.5

Position Summary
The Director, Data Quality leads the Data Quality Assurance/Quality Improvement (QA/QI) team and is a leadership role in the Business Intelligence department of University Advancement (UA) at Washington University in St. Louis (WashU) that serves as a subject matter expert on UA donor and gift data. Audits and organizes large data sets, collaborating internally to foster enhanced data accuracy for operational, reporting, and analytical purposes. Presents information to peers and leadership. Compiles data and completes internal information requests and external membership organization and peer surveys. Responsible for leading and developing a team of data coordinators that comprise the QA/QI team. This position reports to the Executive Director of Data & Analytics in Business Intelligence.

Job Description

Primary Duties & Responsibilities

Operations

• Protect the integrity of and mitigate risk to CRM through the design and implementation of audits and best practices for opportunity data management and gift reporting.
• Collaborate with ARCH technical team in testing integrations.
• Collaborate with Gift Operations, Record Management, Prospect Management, and Prospect Research on data integrity.
• Work with external vendors as needed on integrations and other third-party services.

Reporting

• Apply problem-solving skills and data mining techniques to identify and/or address anomalies.
• In collaboration with Data Analytics, highlight trends to help leadership predict outcomes, mitigate risks, and maximize opportunities within UA.
• Through data blending, create, test and implement complex, ad hoc reports including for special initiatives e.g., gift campaigns, challenges, cash forecasting, and other UA initiatives.
• Design data and information solutions for projects and requests that cannot be fulfilled through standard system-generated reports.
• Responsible for data oversight for the Office of the Executive Vice Chancellor.

External Surveys and Reporting

• Lead the UA response to external survey requests that impact the University's external rankings and/or serve to further comparative analyses and benchmarking.
• Evaluate questions, compile data, and develop responses to annual higher education surveys including Council for Advancement and Support of Education's VSE, U.S. News & World Report, etc.

Data Quality and Special Projects

• Contribute subject matter expertise of CRM data, reports, and business processes.
• Audit non-UA WashU data sets for new entities to identify errors and submit for correction; coordinate cleansed data imports into University Advancement CRM.
• Evaluate and promote effective data hygiene efforts to maintain and increase data quality, prioritize data hygiene projects, and strengthen documentation and efficiency of business processes and procedures within UA and University partners.
• Proactively share expertise during the design and post-implementation phases of WashU and UA integration projects.
• Collaborate with Data Services, Data Analytics, Gift Operations, Records Management, and CRM teams to build effective data tracking, monitoring, and auditing tools.

Training and Development

• Collaborate with UA training teams to suggest innovative ideas for new and/or improved UA learning offerings and develop responses to frequently asked CRM and data questions.
• Deliver in-person and virtual training classes.
• Recruit, train, supervise and mentor a team of full-time department staff.

Perform other duties as assigned.

Preferred Qualifications

• Minimum five years of demonstrated proficiency in data analysis and interpretation of complex data sets.
• Deep understanding of Salesforce or other fundraising and relationship management platforms.
• Prior experience working in a nonprofit and/or higher education environment.
• Demonstrated experience in providing leadership and team management.
• Demonstrable SQL skills.
• Data visualization skills, e.g., Tableau.
• Proficient in Microsoft Office (Excel, Word, Access, etc.)
• Excellent project management skills.
• Highly motivated, organized, proactive and collaborative.
• Ability to work well under pressure with diplomacy in a team environment.
• Ability to think strategically and to plan and implement effectively.
• Ability to work with minimal supervision in an ever evolving, deadline-driven environment and manage multiple, competing priorities.
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with excellent attention to detail and accuracy.
• Deep understanding of data analytics and higher education to support data driven decisions.
• Demonstrated success as a team member able to work effectively within a complex organization across multiple units dealing with diverse constituents toward development objectives while building effective working relationships.
• Superior verbal and written communication skills with the ability to develop rapport with customers and to understand their concerns.
• Ability to learn and grow in the position.
• Commitment to the mission of higher education and Washington University in St. Louis.

Required Qualifications

• Bachelor's degree.
• Minimum of five years of related experience.

Grade
G14

Salary Range
$73, $125,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
  
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.