Customer Service Representative - Kerrville, United States - James Avery

    James Avery
    James Avery Kerrville, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a Full-Time Temporary Opportunity with availability needed to work rotating shifts/days Monday - Friday from 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM and rotating weekend shifts between 9:00 AM - 5:00 PM on Saturday and Noon - 6:00 PM on Sundays.

    *Upon completion of in-store training at our Huebner Oaks location (at least 2 - 3 weeks), this will be a REMOTE, Work-From-Home position. This assignment will last through August 16th. May be extended by one week depending on volume.

    WHAT YOU WILL BE DOING:

    • Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
    • Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
    • Filing and other general clerical duties as required by supervisor.
    • Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.
    • Assisting customers with placing orders, providing recommendations and information on products.

    WHAT YOU WILL NEED:

    • High School diploma or general education degree (GED).
    • Customer service and call center experience preferred.
    • Excellent oral, written communication and listening skills.
    • Strong problem solving, time management and organizational skills.
    • Computer proficiency.
    • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.
    • Ability to work a flex schedule, including Saturdays and Sunday rotation and Overtime when necessary.
    • Bi-lingual Spanish/English is a PLUS.
    • Strong problem solving skills, and the ability to quickly learn new technology
    • Enthusiastic, willing to learn, and contributes to a positive team spirit.
    • Ability to pass a pre-employment background check that meets company standards.