- Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
- Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
- Filing and other general clerical duties as required by supervisor.
- Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.
- Assisting customers with placing orders, providing recommendations and information on products.
- High School diploma or general education degree (GED).
- Customer service and call center experience preferred.
- Excellent oral, written communication and listening skills.
- Strong problem solving, time management and organizational skills.
- Computer proficiency.
- Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.
- Ability to work a flex schedule, including Saturdays and Sunday rotation and Overtime when necessary.
- Bi-lingual Spanish/English is a PLUS.
- Strong problem solving skills, and the ability to quickly learn new technology
- Enthusiastic, willing to learn, and contributes to a positive team spirit.
- Ability to pass a pre-employment background check that meets company standards.
Customer Service Representative - Kerrville, United States - James Avery
Description
Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a Full-Time Temporary Opportunity with availability needed to work rotating shifts/days Monday - Friday from 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM and rotating weekend shifts between 9:00 AM - 5:00 PM on Saturday and Noon - 6:00 PM on Sundays.
*Upon completion of in-store training at our Huebner Oaks location (at least 2 - 3 weeks), this will be a REMOTE, Work-From-Home position. This assignment will last through August 16th. May be extended by one week depending on volume.
WHAT YOU WILL BE DOING:
WHAT YOU WILL NEED: