IT Support Associate - Memphis

Only for registered members Memphis, United States

2 weeks ago

Job summary

To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Identifies research resolves responds escalates calls escalates calls responds responds documents documents customer customer issues in call tracking system timely accurately assists assists real-time real-time resolution downtime downtime high levels levels satisfaction keeps current policies product product industry industry trends trends technically accurate accurate solutions customers customers provides provides support after after hours hours via via cell phone phone performs performs other duties assigned assigned supports supports organization organization quality program programs education education licensing licensing associate associate degree degree computer technology technology field field preferred preferred experience experience three three years years computer systems related related required required two two propriety software software Windows operations operations troubleshooting troubleshooting JURIS claims management management application application experience preferred preferred strong strong oral written business communication skills skills analytical interpretive decision-making skills skills strong organizational organizational interpersonal interpersonal customer service service negotiation negotiation conflict conflict resolution resolution stress stress time time management management ability ability work work team environment team environment meet meet exceed Performance Competencies Competencies when when applicable appropriate consideration given reasonable accommodation mental mental conceptual thinking thinking excellent judgment judgment trouble trouble shooting problem solving solving analysis discretion discretion handle handle multiple priorities priorities simultaneously deadlines deadlines physical physical keyboarding travel travel auditory auditory visual hearing vision talking #TB_EN #ZR

Job description

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