Client and Community Engagement Coordinator - Tucson, AZ USA

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of ...

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: Client and Community Engagement Coordinator serves IRC Arizona's Phoenix and Tucson offices with a primary focus on coordinating client-facing outreach and engagement activities. This role is centered on planning, organizing, and supporting food distributions, client information sessions, and community-based events that directly support client access to services.

The Coordinator works closely with case coordination teams to ensure outreach activities are aligned with program needs, client priorities, and service delivery timelines. The position strengthens connections between clients, programs, and community partners while ensuring activities are well-coordinated, accessible, and responsive to client needs.

In addition to direct outreach coordination, the role supports broader client engagement, feedback, and community partnership efforts in collaboration with the Community Engagement and Advocacy Senior Manager and Deputy Director of Programs.

Major Responsibilities

Client and Community Outreach & Engagement

• Coordinate food distributions and client-facing outreach activities across Phoenix and Tucson, including logistics, scheduling, partner coordination, and on-site support.

• Plan and facilitate client information sessions related to IRC programs, services, benefit eligibility, and community resources.

• Serve as a liaison between outreach efforts, case coordination teams, and community partners to ensure client needs, referrals, and follow-up are clearly communicated and tracked.

• Track outreach activities, participation, and basic outcomes to support planning, reporting, and continuous improvement.

Community Partnerships & Advocacy

• Support outreach strategies, advocacy efforts, and community engagement initiatives in coordination with office leadership and the Community Engagement and Advocacy Senior Manager.

• Maintain and support relationships with community partners, including food banks, community organizations, and Ethnic Community Based Organizations.

• Coordinate with IRC headquarters teams as needed to support outreach, engagement, and advocacy initiatives.

Client Engagement, Feedback, & Accountability

• Support client engagement and capacity-building initiatives, including client advisory bodies and other feedback and collaboration mechanisms.

• Promote the inclusion of client perspectives in program design, office strategy, and funding proposals.

• Support client feedback and accountability processes, including surveys, focus groups, complaints, and feedback action plans, ensuring timely follow-up and communication of outcomes.

Community Capacity & Influence

• Organize and support community events, group sessions, and client-facing activities that strengthen trust, connection, and access to resources.

• Maintain strong connections with refugee and diaspora communities and elevate community-identified priorities, needs, and opportunities to office leadership.

• Support community leadership development, civic engagement, and advocacy activities in collaboration with partners.

Job Requirements

Education:

• Undergraduate degree preferred in a relevant field of study.

• Minimum of three years of relevant professional experience.

Demonstrated Skills & Competencies:

• Demonstrated experience working with refugees, asylees, victims of human trafficking, and or immigrant populations required.

• Community outreach or community engagement experience preferred.

• Strong written, verbal, and interpersonal communication skills, with the ability to work effectively in a cross-cultural and multidisciplinary environment.

• Demonstrated ability to build relationships and present information to diverse audiences.

• Ability to develop new initiatives and adapt programming as priorities evolve.

• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

• Proficiency in Microsoft Office applications required.

Language Skills:

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates or Licenses:

• Valid driver's license, active insurance policy, and access to reliable transportation.

• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Working Environment

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. 

• Must be able to lift 35+ (furniture, household supplies, food boxes).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct.  Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies:

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.