Customer Engagement Specialist - New York City, NY ,
1 day ago
Job description
Customer Engagement Specialist - New York
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
Key Responsibilities
Outbound Prospecting & Engagement
- Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
- Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
- Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing.
- Navigate gatekeepers and engage decision-makers professionally and confidently.
- Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
- Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
- Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
- Ensure timely and clean handoff to maximize conversion rates and rep productivity.
- Maintain consistent outbound activity levels aligned with performance expectations.
- Track follow-up cadence and engagement history to ensure no opportunity is missed.
- Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
- Bachelor's degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
- 1–3 years of experience in a sales, specifically outside sales (medical device or technology sales preferred).
- Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
- Self-motivated, goal-oriented, and resilient under pressure.
- Excellent organization and time-management skills.
- Experience with Salesforce CRM or similar platforms preferred.
- Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Additional Information:
- Candidates for this position may be subject to a motor vehicle records (MVR) check as part of the pre-employment process.
- A valid driver's license and acceptable driving record may be required.
Position Impact
The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Compensation and Benefits
The base salary range for this position is $70k - $80k, with the potential to earn up to $100k - $120k in total compensation (OTE). In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Customer Engagement Specialist (CES)
LOCATION New York
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