- Manages and oversees after-hours operations with clients
- Ensure client portals are up to date with progress reports and timelines
- Deescalate client concerns and effectively communicate resolutions to address the concerns
- Generate proposals for client approval based on client and internal company guidelines
- Dispatch field technicians or external contractors to work order requests
- Partner with outside contractors/resources dependent on required scope of work and capacity
- Stays aware of best practices and recommends process developments for the client and internally
- Strong verbal and written communication skills
- Experience in Account Management, Dispatching or similar
- Relevant technical background
- Proficient with MS Office and other software
- Adhere to company and client processes/procedures
- Proven ability to multi-task while maintaining attention to detail
- Proficient in geography and Google maps applications
- Ability to prioritize, adapt and manage time productively
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After-Hours Dispatcher - Spring Lake, United States - AMERICAN REPAIR MAINTENANCE LLC
Description
Job Description
Job DescriptionAfter Hours Dispatcher – Spring Lake, MI
American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes, strategically elevating our client's overall facility management.
By embracing a proactive and predictive approach, we not only address current issues but also optimize your occupancy costs. We have long-standing relationships with some of the biggest names in retail like Walgreens, Bath and Body Works, Menards, T-Mobile, PetSmart, and more. Currently spanning 22+ states, we are actively broadening our reach to serve our valued customers.
About the Role:
After-hours Dispatchers serve as a point of contact for all client requests after normal business hours which includes, but is not limited to, coordinating emergency requests, providing updates on work tickets, sourcing and communicating with outside contractors, and maintaining constant and effective communication with internal employees.
Responsibilities:
Requirements:
*After-hours includes Monday thru Friday 5:00 PM thru 7:00 AM, Saturday 7:00 AM thru 7:00 AM, and Sunday 7:00 AM thru 7:00 AM
Why ARM?
Along with competitive pay, we offer medical & RX, dental, vision, life insurance, company matching 401(k), HSA, paid vacations, paid holidays, and referral bonuses.
At ARM, we're not just a commercial property maintenance company; we're a trusted and innovative force reshaping the landscape. Our growth trajectory is nothing short of meteoric, leaving a disruptive imprint on the industry. As a 100% self-performing powerhouse, we don't just meet expectations—we redefine them. While the "work hard, play hard" mantra might sound like a cliché, we wholeheartedly embrace it, especially when college football season rolls around.
We're not just having a good time; we're dedicated to nurturing our team members' personal and professional growth through ARM University. We believe in lifelong learning as a cornerstone of both life and career success. That's why we've built ARM University— a platform that goes beyond the norm, providing opportunities for continuous education and mastery for our team.
