Computer Support Associate I - Moline, United States - US Tech Solutions
Description
Role: Computer Support Associate
Location: East Moline IL
Duration: 12 Months contract with possible extension/hire (depending on business need/performance)
Open to recent graduates as well
Job description:
We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.
Job Duties:
Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:
-Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
-Project tracking, customer interactions (written & verbal), and ServiceNOW updates
-Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
-Shipping and receiving of hardware
Required Job Skills:
1. Experience in troubleshooting computer hardware and break/fix
2. Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
3. Experience with computer builds/configuration
4. Shipping and receiving of packages through UPS
5. Dell and HP certified or willing to get certified within 30 days after start date
6. Strong customer service and interactions via written and verbal communication
7. Ability to lift to 50lbs
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit