- Deliver quality and superior customer care to every parent or patient on the phone
- Focus on accuracy and be detailed oriented
- Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
- High focus on customer service and satisfaction
- Compassion and high level of service for our patients
- Keen aptitude and adaptability to change
- Ability to work in a fast-paced environment
- Excellent communication and organizational skills
- Prior experience in a call center or in the dental field is advantageous but not required
- Monday-Friday 8:00 am-6:00 pm. Plus every Saturday 8:00 am -5:00 pm. A day off is offered during the week (Wednesday-Friday)
- Training Period is the 1st 3 weeks of employment and operates a different schedule. Schedule above starts in week 4, after 3 weeks of training is completed.
- Work from home opportunity after 6-8 weeks contingent on performance. Typically go in office twice a month. Must reside in Metro Atlanta Georgia
- Graduation from a senior high school or GED equivalent
- Bilingual Spanish is a PLUS
- Must reside within 20 miles of 210 Interstate North Pkwy, Atlanta GA
Call Center Patient Services Rep - Atlanta, Georgia, United States - Benevis
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Description
Overview:
Call Center Patient Services Representative
Benevis LLC - Atlanta, GA
Work for a company that is truly making the world a happier place, one smile at a time At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care.
With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment.
Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.Benevis is hiring Call Center Reps or Patient Services Representatives to work at our Corporate location in Atlanta, GA. As a Patient Services Representative (PSR) you are responsible for providing quality telephone customer service to patients and parents.
Primarily work in a call center environment answering both inbound calls and outbound calls with the purpose of confirming or creating dental appointments.
No prior experience necessary. We fully train our representatives. Work from home may be provided.Responsibilities:
As a Call Center Representative you are expected to:
Qualifications:
Schedule After Training is over:
What we offer:
Benefits Package:
medical, dental, vision and optional life insurance. We also offer short- and long-term disability, 401K with match, flexible spending accounts, paid time off, company holidays and much more Apply today
Education/Skills:
Computer skills:
Microsoft office and Internet Explorer
What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.