Zendesk Migration Specialist
1 month ago

Job summary
We are seeking an experienced Zendesk Migration Specialist to lead the transition away from Zendesk Sell.
Responsibilities
- Auditing the current Zendesk Sell + Twilio configuration
- Planning and executing a migration to LiveAgent
- Reestablishing the following channels in LiveAgent:SMS, Inbound & outbound phone, Live chat,porting the existing business phone number from the Zendesk/Twilio relationship into LiveAgent Ensuring minimal downtime and continuity of customer communications Validating call routing,SMS delivery(chat functionality,and agent workflows postmigration Providing documentation and handoff guidance upon completion
Job description
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