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- Provide high-quality service to international customers through various communication channels. Customers will be international business and will be speaking/corresponding with Directors and Managers of these companies.
- Address and resolve customer queries and issues in a timely and effective manner.
- Collaborate with sales team to exceed customer service expectations.
- Maintain up-to-date knowledge of the company's products and services to provide accurate information and recommendations.
- Provide prompt responses to inquiries regarding order status and product information.
- Provide timely feedback on service challenges or customer issues to the company and engage in proactive resolution.
- Act as a mediator between manufacturing, engineering, regulatory/quality, and shipping departments.
- Update customers on pricing, shipping dates, potential delays, and other relevant information.
- Document and maintain records of all orders.
- Monitor orders to ensure timely delivery.
- Calculate prices, discounts, sales commissions, and shipping costs.
- Verify accuracy of shipping orders against computer-generated reports.
- Manage the entire process from order receipt to delivery.
- Address and resolve complaints.
- Coordinate with production, shipping, and warehouse teams to track shipments.
- Prepare statistical reports and analyses for management.
- Update and maintain an accurate customer contact database.
- Communicate new pricing details to customers.
- Generate correspondence for additional information and dispute resolution.
- Provide backup support for invoicing and shipping documentation.
- Assist in processing purchase orders as a backup.
- In addition to the primary duties and responsibilities of this position, the Company may also assign you additional tasks and responsibilities.
- Proven experience in customer service and logistics working with multiple high level international clients, with department directors, preferably in the manufacturing sector; dealing with multiple orders, shipments, and preparing statistical reports.
- Strong office experience handling executive level customers via phone, Microsoft Teams, and email within a professional setting.
- Bilingual required. European/Asian Languages, not Spanish.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Excel, Word, and Outlook.
- Strong organizational, multitasking, and interpersonal skills.
Customer Service Specialist - Foothill Ranch, United States - PrideStaff
Description
Customer Service Specialist needed for a rapidly growing health food manufacturing company in Foothill Ranch CA.Temporary to Hire opportunity paying up to $22-29/hr, depending on experience. Hours are 8:30 AM - 5:00 PM, Monday - Friday. Excellent benefits including Medical with an HMO or PPO option paid at 100%, 5 sick days, 10 vacation days and 401K with matching. Position is 100% onsite.
In this role, you will be the face of our customer interactions, providing high-quality service and support to a diverse, global clientele. Ideal candidates should be passionate about customer service, possess strong multi-language communication skills, and have a keen eye for detail. If you thrive in a fast-paced, multicultural environment and are committed to excellence in customer interactions, this position offers a rewarding and impactful career opportunity.
Duties and Responsibilities: