IT Support Specialist - Austin, United States - Dawar Consulting

    Dawar Consulting
    Dawar Consulting Austin, United States

    1 week ago

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    Description
    Job Description
    Our client, a world leader in the semiconductor manufacturing industry, is looking for IT Support Specialist. Kindly see the details below and let us know if you are interested.

    Location: Milpitas, CA - Onsite.

    Company Benefits include:
    • Healthcare (Medical, Dental, & Vision Employee only, 50% covered by employer of the eligible plan)
    • Paid Sick leave
    • 401k (with 2% employer match)
    Job Details:

    Experienced IT professional with 5+ years in corporate environments, adept at end-user support, troubleshooting, and system provisioning. Skilled in WIN 7/10, macOS 12+, and Office 365. Proven ability to handle help desk tasks, resolve break/fix issues, and manage IT service requests. Excellent communication, customer service, and teamwork skills.

    Responsibilities:
    • Manage SNOW ticketing queue, create/resolve help desk tickets.
    • Front-Line IT support at Service Station, addressing break/fix issues.
    • Support conference rooms (Zoom) and user cubicles, manage IT service requests.
    • Handle new hire tasks, provision systems, and set up new hires.
    • Assist in selecting suitable software and hardware to meet user requirements.
    • Troubleshoot software and hardware failures, including identifying network problems related to personal computers.
    • Perform regular maintenance on PC equipment, scan computers for viruses, and maintain an inventory of hardware and software.
    • Assist with PC system relocations and coordinate with other local Technology department members for product installation, training, and support.
    • Collaborate with other departments to streamline processes regarding product installation, training, and support.
    Skills
    • Proficient in WIN 7/10, macOS 12+, Office 365 troubleshooting.
    • Video conference room troubleshooting.
    • Strong communication, customer service, and teamwork skills.
    • Experience in end-user support, hardware/software troubleshooting.
    Education/Certifications:
    • Bachelor's degree in a relevant field (preferred).
    • IT COMPTIA certifications (2+ years preferred).
    Would you consider discussing this further? If so, please send us your availability and updated resume to at your earliest convenience.