- Supports, coordinates and facilitates leasing, resident retention, concessions and customer service activities. Maintains resident files (electronically). May provide direction and guidance to office team. Provides leadership and guidance in the absence of the property manager.
- Collects rent from residents and posts into the property management system. May complete Statements of Deposit Activity (SODAs) / Final Account Statements (FASs) for vacated apartment units in the property management system. Processes all applicable deposits, rents, and other fees and ancillary revenues collected.
- Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time.
- Distributes renewal notices to current residents. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
- Performs leasing of units, including generating traffic and responding to telephone and Internet inquiries. Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
- Assists with the resolution of resident issues and complaints. May coordinate and attend social and other community events for residents.
- Ensures adherence to Meridian's policies and safety rules; complies with Meridian's policies for reporting incidents.
- Inspect recently vacated units to assess needed repairs and replacement.
- Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
- Operates a motor vehicle.
- Performs other related duties as assigned to meet the needs of the business.
- Knowledge of property management business procedures
- Customer service skills and conflict resolutions skills to overcome objections and resolve issues
- Organizational skills to maintain records and schedules
- Knowledge of apartment management laws and regulations at the federal, state, and local level.
- Sales knowledge, skills and abilities to sell products and services to new and existing customer.
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
- Skill and ability to clearly and concisely communicate verbally and in writing
- Critical thinking and problem-solving skills.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
- Ability to learn and operate property management software
- Ability to maintain confidentiality and maintain appropriate discretion
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This position requires the ability to occasionally lift office products and supplies, up to 30 pounds
- This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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Assistant Community Manager - North Charleston, United States - Meridian Residential Group, LLC
2 weeks ago
Description
Job Description
Job DescriptionAre you exceptional at project management, customer service and love helping people? We are a rapidly growing boutique company in North Charleston, SC. We are looking to add to our team of professionals who feel what they do daily makes a difference and like to have fun while getting the work done. We pride ourselves on serving our clients and supporting our team members. Integrity, honesty and caring for our clients is our motto. This position is full time and requires 3 years of customer service. Career growth opportunities for the right person. The pay rate is competitive, and the benefits are generous.
The Assistant Property Manager reports to the Property Manager and supports the operations and financial performance of any assigned rental homes and communities for Meridian Residential Group. Primary responsibilities include collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits; inspecting property landscape and apartment units; customer service with current and prospective residents; leasing apartments; office management and support.
Duties and Responsibilities
Knowledge, Skills, and Abilities
Physical and Environmental Requirements
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Monday - Friday ~ 8:30 - 5:00 pm
