Director of Customer Experience - Yakima
4 days ago
Job Summary
This role blends strategy data and cross-functional leadership to drive consistent high-quality customer experiences with measurable impact through your vision and collaboration with multiple departments stakeholders and the Senior Leadership Team you ll build the framework for us to deliver a World Class Customer Experience.Responsibilities
- Develops and implements a strategic customer obsession vision aligned with company goals defining key performance indicators KPI s to measure success across the customer journey.
- Selects trains coaches motivates conducts performance evaluations for directs the Client Services Leadership.
Job description
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