Senior CSM - Remote - USA

Only for registered members Remote - USA, United States

1 week ago

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Job Summary

We're looking for a Senior Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong scalable customer relationships that drive adoption retention and expansion.
You will be reporting to the Head of Customer Success.

  • We need someone who's ready to jump in be hands-on and do whatever it takes to help us achieve our goals.
  • As a Senior Customer Success Manager you'll make an impact on your team by owning a book of business of Rasa's most strategic customers ensuring customers onboard successfully and adopt Rasa effectively working closely with stakeholders at all levels to unblock and enable running kick-off calls project meetings QBRs renewals proactively addressing challenges managing escalations maintaining strong communications with customers driving business value realization across the customer lifecycle consistently surfacing that value back to customers through data insights outcomes.

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