Accounting Administrator 2 - Bloomington, United States - Cook Medical

Description

Overview

The Accounts Receivable Accounting Administrator 2 (Collections) collects customer AR balances within the North America Accounts Receivable Shared Service business function. The role works closely with customers and customer support team to maintain a portfolio of customer receivables with a focus of minimizing financial risk, and maximize collections.

Responsibilities

• Maintain portfolio of customers AR balances including monitoring and following up on aged items to ensure timely collections.

• Establish and monitor customer credit limits and credit terms, ensuring cash collection occurs within these terms to minimize financial risk.

• Escalate delinquent customers through risk mitigation process - ultimately resolving underlying issues or escalating for further risk

mitigation.

• Understand how collector DSO and other key AR metrics work, the underlying drivers, and how to use this information for targeted

collection efforts.

• Collect and maintain core AR data for portfolio customers, including contact information, payment methods, and other key customer

attributes.

• Collaborate with other Cook companies and functions to resolve billing or pricing issues.

• Cover incoming customer calls, monitor shared email boxes, log customer issues, and process phone payments.

• Monitor and track KPIs and metrics established by leadership.

• Investigate and resolve customer queries, positively connect with customers and anticipate needs in order to provide exceptional customer

service.

• Use software to keep detailed notes regarding conversations with customers and outcomes.

• Participate in special projects as needed.

Qualifications

• High school diploma or equivalent required, associates or bachelors degree (or equivalent) preferred.

• Accounts Receivable experience preferred.

• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively.

• Excellent communication, inter-personal, numeric, and problem-solving skills.

• Proficiency in Microsoft Office software

• Strictly adhere to safety requirements

• Maintain regular and punctual attendance

• Maintain company quality and quantity standards

Physical Requirements/Work Environment:

• General office environment, sitting for extended periods

• Close visual acuity when working with computers, etc.

• Occasionally required to lift up to 20 pounds

• Manual dexterity and coordination while operating standard office equipment

• Perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA