Housekeeping Supervisor - Biloxi, MS, United States
2 days ago
Job description
DescriptionQualifications:
Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations.
- Strong written and verbal communications are required.
- Excellent interpersonal, customer service, team building and problem solving skills are required.
- Computer software knowledge to include Word and Excel is preferred.
- Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
- Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines.
- Must be able to speak, write, read and understand English, bilingual helpful (Spanish).
- Must have the ability to calmly handle stressful situations and be willing to work any day any shift.
- Must be able to get along well with co-workers and work as a team.
- Must present a well-groomed appearance.
Inspects guest rooms to ensure the highest cleaning standards are met.
- Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
- Interviews applicants and hires qualified candidates.
- Executes and issues notices of disciplinary action.
- Ensures all team members follow hotel policies and procedures.
- Expedites and oversees special requests from the Front Desk.
- Attends management meetings.
- Develops teams and its members.
- Motivates employees to provide superior customer service to our guests.
- Monitors job performance daily.
- Meets the attendance guidelines of the job and adheres to departmental and company policies.
- Spends the majority of time interviewing, training, and selecting employees
Conducts Performance Reviews
Makes or recommends wage increases
Makes or recommends promotions
Provides for safety and security
Handles employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work
Supervises and monitors work
Monitors legal compliance with federal, state, and gaming laws
Physical, Mental & Environmental Demands:
Must be able to perform the physical job duties of line employees in emergency situations.
Must be able to work independently and with co-workers.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to speak distinctly and persuasively to others.
Must be able to stoop, bend, push, pull, and carry up to 75 pounds.
Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level.
Must have good finger movement and rotating wrist motion.
Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
Must be able to work in areas containing second hand smoke.
Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.
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