clerk iii - Chicago, United States - City of Chicago

City of Chicago Chicago, United States

3 weeks ago

Description

Responsibilities:

Engages with the public, welcomes program participants and guests, and directs them to appointments.
Answers phones and takes messages.
Uses participant-centered interpersonal skills when interacting with the public and program participants.
Maintains clinic schedule and assists participants in scheduling appointments.
Pre-screen program applicants for basic demographic data and ensure no duplicate enrollments.
Manages schedule and follows up with participants who miss appointments.
Verifies identity, residency, and income eligibility, documenting in program database.
Documents any ineligible applicants in program database.
Provides notification and obtains consent for referrals to other services.
Reviews participants' rights and responsibilities, documenting consent and signature.
Ensures compliance with National Voter Registration Act requirements during enrollment.
May take height and weight measurements and other basic health information as needed.
Promotes and supports breastfeeding among program participants.
Assists with community engagement and outreach events at the clinic.
Gathers, tabulates, and maintains statistical data, prepares reports as needed.
Enters documents, records, and information into computer systems.
Places orders for office supplies.
Responds to inquiries about departmental or City programs and services.
Prepares patient admission forms, receives and records laboratory results.

Location & Hours:

Address: Multiple locations
Hours: Monday to Friday, 9:00 am to 5:00 pm OR 8:30 am to 4:30 pm (depending on clinic location)
*Some additional hours may be required in case of a public health emergency

Additional Information:

This position is in the Career Service.

Qualifications:

Minimum Qualifications:

One year of clerical experience or equivalent training and experience.

Selection Criteria:

Applicants must complete an interview, test, and written exercise or skills assessment test.
The best-suited candidate based on the interview process will be selected.

Preference will be given to candidates with:

Proficiency in MS Office Suite (Word, Excel, Teams, and Outlook)
Excellent communication skills
Previous customer service experience
Associate degree or higher from an accredited college or university

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