SRE Analyst II - Scottsdale, AZ

The Site Reliability Engineer (SRE) Analyst II is the organization's Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizat ...

Job description

The Site Reliability Engineer (SRE) Analyst II is the organization's Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOP's that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

* **THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA***

Essential Job Functions & Responsibilities: Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).

• Advanced Troubleshooting and diagnosing of issues.

• Provide a positive user resolving problem experience.

• Maintaining accurate SOP documentation.

• Provide users training on how to use properly Company hardware or software. 

• Provide training to the tier 1 support technicians.

• Managing and resolving escalated tickets.

• Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.

• Development and delivery of interactive dashboards, reports, and tools.

• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.

• Manage ticketing, EDR, IAM & other applications required for daily operations and security.

• Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.

• Collaborate with team members to solve complex issues from all aspects of the current environment.

• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.

• Assist in the upkeep and functionality of web applications.

• Support and maintain updated Technology inventory.

• Creates new service catalog items, incorporating them inside the CMDB.

• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.

• Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.

• Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.

• Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed.

• Provide an inventory and description of all data sources, their structures, and their relations used for analysis.

• Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.

• Support office admin needs as required.

Knowledge    

• Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint

• Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs

Skills  

• Strong customer service, professionalism, respect, and good interpersonal skills are a must.

• Experience in enterprise-level data analysis tools, techniques, and methodologies.

• Analytical and problem-solving skills.

• Practical experience in managing data projects.

• Mature understanding of business processes with the ability to translate needs into solutions.

• Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

Abilities

• Ability to multi-task and prioritize work in a standardized, scalable manner.

• Comfortable working as a team player or independently if necessary

• Ability to communicate clearly and succinctly.

• Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company.

• Motivated team player that is operationally focused and exceptionally detail-oriented

• Strong ability to self-manage and deliver on a timely schedule.

• Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set  of deliverables.

• Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools.

Preferred Education

Bachelor's degree

Required Experience

2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, SIEM.

Preferred Experience

2+ years of experience with solar operations and maintenance

Experience in a technical field is strongly desired.

Required Certifications, Licensures, etc

Must have a clean background, driver's license, and professional demeanor.

Required Other

2+ years of experience working in an MSP business industries.

Ability to Relocate:

• Scottsdale, AZ : Relocate before starting work (Required)

Workplace Type: on-site
Salary Range: $60,000-$80,000 per year 
Employment Type: Full-time
Location: Scottsdale, Arizona United States

Statement to all Third-Party Agencies and Similar Organizations:
QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.