Desktop Support Engineer - Doral, United States - e-Med

Description

Job Description Job Description Job SummaryWe are seeking a Desktop Support Engineer to offer technical support to our internal clients.

Your responsibilities will include installing, upgrading, and resolving issues with hardware and software systems.

If you have a strong understanding of computers and enjoy providing assistance to end users, we would love to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalHelp create technical documentation and manualsRequirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitudeDegree in Information Systems, IT Management, MIS, Computer Science, or equivalent experienceIT and/or networking certifications a plusGoogle workspace experience a plusBenefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k with Company Match)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentFree Food & SnacksWellness ResourcesPowered by JazzHRL8HgunPB4X#J-18808-Ljbffr